Collections Manager

Location: West Des Moines, Iowa

FLSA Status: Exempt

JOB SUMMARY

We are seeking a Collections Manager to lead and enhance our accounts receivable and collections operations in the consumer lending industry. This role ensures the efficient recovery of outstanding balances while maintaining a strong customer-centric approach. The ideal candidate will bring leadership, process improvement skills, and a deep understanding of compliance and regulatory requirements within consumer finance.

The home office is located in West Des Moines, IA. Ideal hours would be 8 a.m. – 4:30 p.m. but flexible for the right candidate.

RESPONSIBILITIES

  • Manage the Collections Team – Lead and develop a team of collectors, setting performance goals and providing coaching.
  • Optimize Collection Strategies – Implement data-driven strategies to improve collection rates while maintaining compliance with state and federal regulations.
  • Ensure Regulatory Compliance – Stay updated on relevant laws (FDCPA, CFPB, UDAAP) and ensure company policies align with legal requirements.
  • Bankruptcy Strategy – Manage Procedure and Strategies for Bankruptcy, Settlements and Deceased Claims
  • Monitor Performance Metrics – Track KPIs such as delinquency rates, recovery percentages, and call center effectiveness, adjusting strategies accordingly.
  • Customer-Centric Collections – Balance firm but fair collections strategies to maintain positive borrower relationships and minimize charge-offs.
  • Collaborate Across Departments – Work closely with loan servicing, risk management, and finance teams to improve workflows and reduce delinquency rates.
  • Handle Escalated Cases – Oversee resolution of complex or high-risk accounts requiring special handling.
  • Technology & Process Improvements – Recommend and implement automation tools or process enhancements to increase efficiency in collections.

QUALIFICATIONS/KNOWLEDGE

  • Education: Bachelor’s degree in business, finance, or a related field preferred but not required.
  • Experience: 3+ years of experience in consumer loan collections, with at least 1 year in a supervisory or management role.
  • Knowledge: Strong understanding of FDCPA, CFPB regulations, and best practices in collections.
  • Skills:
    • Leadership and team development
    • Strong negotiation and conflict resolution skills
    • Data analysis and reporting
    • Familiarity with contact-center software (such as Five9)
    • Experience managing schedules, queues and workloads of employees
    • Effective verbal and written communication

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    What does the hiring process look like after submitting a resume?

    1. If you see a position that you feel aligns with your skillset, apply! Our HR team will review your resume and determine if your background is what we are looking for. Talented candidates will be contacted to do a phone screen.
    2. Candidates that are selected will be asked to do an in-person or virtual interview with the hiring manager. A second interview with additional managers or members of the executive team may be necessary depending on the position.
    3. The hiring manager will then select a candidate to receive an offer for the position!
    4. Once an offer letter has been signed, all positions will be asked to complete a background and credit check to be completed prior to hire.
    5. It’s time to start your new position at Watercress Financial!