CAREERS AT WATERCRESS FINANCIAL

WORK WITH FINANCE INDUSTRY EXPERTS IN A GROWING ENVIRONMENT

OUR COMPANY CULTURE AND BENEFITS

At Watercress Financial, we strive to maintain an ever-evolving flexible and friendly environment for all our staff. We have shared values that allow us to do the right things always, not just when it’s convenient. We work together to solve problems the right way always, not just when it serves our purpose. With a leadership team that has worked together for over 30 years, we know how important it is to collaborate respectfully always, treating others as you would expect to be treated.

We are invested in our employees’ health and wellness and provide multiple benefits, both tangible and intangible to staff. We provide competitive salaries, 401k match, and new employees receive 21 days of PTO, 2 floating holidays and 7 paid holidays.

WHY WORK FOR WATERCRESS FINANCIAL?

“I’ve been working for Watercress Financial in the Customer Service position for over a year. I enjoy working with the customers, answering their questions, and helping them with their payments and anything needed by the customer. The leadership team at Watercress Financial are truly amazing and are here for their employees. They care about the employees and their families. They plan time for all the teams to get to know one another with outings and get togethers just to hang out and chat. We have become a close group of co-workers and friends, which makes a fabulous place to work. I would highly recommend working for Watercress Financial.

Diana W.

“Watercress Financial has a workplace culture that is second to none. Management is great in every department and truly cares about your personal and career goals. Great people to work with that make you feel welcome.”

Terry B.

START YOUR NEXT CAREER WITH WATERCRESS FINANCIAL!

VIEW OUR CURRENT JOB OPENINGS AND APPLY TODAY!

VP Revenue Operations & Sales Enablement

This senior leadership role will work with the Chief Sales Officer and other teammates to drive the end-to-end management of SalesForce for both sales and service functions, as well as our lending platform, drive a comprehensive sales enablement program, oversee the Contractor Experience and Solutions Consultant, and align sales, marketing, and account management to maximize revenue growth, efficiency, and scalability in the point-of-sale financing space.

Director of Revenue & Operational Enablement

This role balances training initiatives with the development of onboarding programs, support for change management and communications, content facilitation, and the delivery of modern methodologies and modalities for learning—for both Watercress Financial associates and external contractors.

Contractor Development Specialist

This role focuses on high-volume outbound activity to generate and qualify leads, set appointments, and drive opportunities for our inside and outside sales teams in the home improvement financing space.

Account Executive, NE Region

This role focuses on developing and managing a target list in partnership with Marketing and Sales Operations to pursue and win these relationships within the assigned territory.

Senior IT Project Manager

This role is responsible for managing complex projects, mentoring junior PMs, and driving continuous improvement in project execution. The ideal candidate brings deep experience in financial services, strong leadership, and a passion for operational excellence.

Account Manager

This role’s responsibilities include training new clients on our platforms and processes, managing direct interactions with key clients/stakeholders, and ensuring the day-to-day tasks of the Account Management team are completed.

Bilingual Customer Service Representative

The Bilingual Customer Service Representative handles high-volume customer calls in a call center, assisting with billing inquiries, payments, and account-related questions.

Credit Risk Analyst

This Credit Risk Analyst is responsible for implementing and monitoring lending strategy, loan decision automation, lending performance dashboards and ad-hoc reporting.

Credit Underwriter, Full Time

This role reviews consumer credit applications in line with company policies and provides support to contractors with credit questions, technical issues, and platform access.

Credit Underwriter, Part Time

This role involves evaluating financial statements, credit reports, and risk factors to determine loan eligibility, ensuring compliance with internal policies and regulatory guidelines.

Credit Underwriter, 2nd shift PST

This role involves evaluating financial statements, credit reports, and risk factors to determine loan eligibility, ensuring compliance with internal policies and regulatory guidelines.

Customer Service Representative

This role is responsible for all aspects of customer service in a call center environment, including high volumes of incoming customer calls, billing inquiries, setting up customer payments, and more.

IT Support Analyst

This role is responsible for the support and ongoing enhancement of the computing infrastructure to support Watercress. This role is also responsible for infrastructure security and Tier 1 support through the internal IT Help Desk. This role would service all aspects of Tier 1 Help Desk, such as Salesforce, Telecom Platform, and a variety of other cloud-based solutions.

APPLY TO WORK AT WATERCRESS FINANCIAL

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    What does the hiring process look like after submitting a resume?

    1. If you see a position that you feel aligns with your skillset, apply! Our HR team will review your resume and determine if your background is what we are looking for. Talented candidates will be contacted to do a phone screen.
    2. Candidates that are selected will be asked to do an in-person or virtual interview with the hiring manager. A second interview with additional managers or members of the executive team may be necessary depending on the position.
    3. The hiring manager will then select a candidate to receive an offer for the position!
    4. Once an offer letter has been signed, all positions will be asked to complete a background and credit check prior to hire.
    5. It’s time to start your new position at Watercress Financial!