Contact Watercress Financial Support
Support When You Need It – One Call or Click Away
Kevin O’Hare
Account Manager II
Product, process, and policy questions
📱Mobile Phone: 515.707.0516
📞 Business Phone: 515.550.8006
📧 Email: kohare@watercressgroup.com
Greg Burns
Senior VP of Sales – Northeast & Midwest
Product and general process availability
📱 Mobile Phone: 207.451.5012
📞 Business Phone: 207.614.1129
📧 Email: gburns@watercressgroup.com
Contractor Support Team
Contractor Support
Deal-level resolution, Problem-solving, General product and process questions, Password resets
📞 Phone: 1.888.816.1086
📧 Email: contractorsupport@watercressgroup.com
Contractor Support Hours:
Mon – Fri 8:00 a.m. – 9:30 p.m. CT
Sat 9:00 a.m. – 5:00 p.m. CT
Sun 12:00 p.m. – 4:00 p.m. CT
If you ever have any questions or need help with an application or project, we’re just a phone call away — answering your call is our priority! As a reminder, Watercress Academy is available to you 24/7, with a comprehensive library of helpful articles and videos. If you haven’t signed up yet, ‘click here’ for the instructions.