Collections Specialist

Reports To: Director of Customer Operations

Location: West Des Moines, Iowa

FLSA Status: Exempt

JOB SUMMARY

This position is responsible for all aspects of collections, resolving customer billing problems and reducing delinquency.

RESPONSIBILITIES

  • Respond to customer inquiries.
  • Handle collection accounts with speed and accuracy while maintaining professionalism
  • Complete collection phone calls to meet required performance standards
  • Meet and strive to exceed prescribed performance metrics
  • Confirm and / or negotiate payment arrangements
  • Research any customer account discrepancies
  • Maintain established objectives for delinquency, repossessions, and net losses.
  • Stay informed of any changes to policies and procedures
  • Must maintain strict confidentiality
  • Willing to work flexible schedules, weekends, and holidays as necessary in order to meet business needs
  • Escalate more complex or difficult issues to their Team Leader
  • Ability to make recommendations to Team Leader on unique collection cases

QUALIFICATIONS

  • Associate or Bachelor’s degree in a related or comparable field preferred. An equivalent combination of education and experience may be considered
  • A minimum of 2 years’ experience in a collections position

KNOWLEDGE AND SKILLS

  • Knowledge and experience in Collections with reference to legal restrictions
  • Knowledge of the credit and financial industry
  • Good communication skills – both written and verbal
  • Superior time management and organizational skills
  • Critical thinking, ability to make sound decisions, good negotiation skills, problem solver

APPLY TO WORK AT WATERCRESS FINANCIAL

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    What does the hiring process look like after submitting a resume?

    1. If you see a position that you feel aligns with your skillset, apply! Our HR team will review your resume and determine if your background is what we are looking for. Talented candidates will be contacted to do a phone screen.
    2. Candidates that are selected will be asked to do an in-person or virtual interview with the hiring manager. A second interview with additional managers or members of the executive team may be necessary depending on the position.
    3. The hiring manager will then select a candidate to receive an offer for the position!
    4. Once an offer letter has been signed, all positions will be asked to complete a background and credit check to be completed prior to hire.
    5. It’s time to start your new position at Watercress!